IME Assessments (A)

The IME Assessments module is the reference point for ICS Staff Users to access and manage all existing IME cases, as well as being a historical archive for previously completed reports.

The IME Assessment module performs important functions for staff users.

  1. Searching for cases using key words or filters
  2. Adding new IME requests
  3. Exporting case data onto excel spreadsheets
  4. Checking for case status updates
  5. Accessing and editing case information

 

OVERVIEW OF IME ASSESSMENTS (A)

The IME Assessments module display provides a quick view of the most recently updated IME cases, as well as providing staff the option to search and filter through existing cases.

  1. Search for individual cases, or use search filters to bring up a range of relevant IME’s
    1. Search using keywords such as claimant name, doctor name, case manager, or case number
    2. Set a date range to find requests in a given period
    3. Use task filters to search for cases at different stages of completion
  2. Access quick links to other ICS Connect functions
    1. Add new IME requests
    2. Export search results into excel spreadsheets
    3. Display today’s bookings
  3. Refer to the list of IME Assessments
    1. Brief overview of key assessment details, such as Assessing Doctor, Clinic information, and Appointment Date
    2. Click on the blue Case No link to expand on individual assessment details
    3. View case progress by clicking on the blue links under the case status column

 

 

Search and Filter 

Users can search for IME case using a range of inputs, such as case number, client name, case manager name and doctor name. 

Staff may also use date ranges and filters to narrow down their search, and categories results into different stages of completion.

Hit “Enter” or click “Search” to find your results, or click ‘”clear” to reset the search.

Create new IME case, Export search results or show Today’s bookings:

The IME Assessments module also provides quick links to important ICS Connect functions.

    1. Users can create new IME cases by one of three options:
      1. Creating a new case using the IME doctor search
      2. Creating a new case by using the Clinic Calendar
      3. Creating a new case by entering appointment details directly
    2. Exporting search results into an Excel spreadsheet
    3. Display today’s booking – listing all IME bookings for the current date

List of IME Assessments

    1. Brief overview of key assessment details, such as Assessing Doctor, Clinic information, and Appointment Date
    2. Use the ‘shortcut’ feature by clicking on the 3 dots on the left of a case to gain quick access to key functions
      1. This includes, but is not limited to, updating claim details, updating attendances, uploading paperwork, and requesting supplementary reports
    3. Click on the blue Case No link to expand on individual assessment details
    4. View history of case progress by clicking on the blue links under the case status column

IME ASSESSMENT DETAIL

By clicking on the blue Case No of a case, staff can access extensive details relating to a case. Case details are categorised into 9 drop downs to help staff separate and navigate the following assessment information.

    1. Claim Details
      1. Information on Booking Client – Name, company, contact information, delivery contact
      2. Claimant Details – Name, DOB, reference number, injury
    2. Appointment Details and Case Documents
      1. Type of appointment – In person or Video
      2. Appointment details – Date, time, location, interpreter required
      3. Paperwork Information – LOI, supporting documentation, clinical records
      4. Sending and re-sending paperwork to doctor
    3. Appointment Reminder
      1. Manage how each stakeholder is notified and reminded of appointments
    4. Appointment Attendance & Case Cancellation
      1. Change case status to indicate whether or not the claimant attended the appointment
      2. Cancel the appointment without fee (unless within 48 hours of the appointment), and leave reason in comments
    5. Dictations and Report Information
      1. Attach dictations under the ‘dictation received’ section of Dictation and Report Information, which will send an automatic action notification to the Reports Team
      2. When a draft report has been typed, upload this under the ‘Report Draft Sent to Specialist’ section, and send it to the assessing specialist for their review
      3. Once corrected and returned, doctors or ICS staff can progress the case by uploading this file under the ‘Corrected Report Returned from Specialist’ section
      4. Finally, send the final report to the Case Manager by uploading a copy to the ‘Reports Sent to CM’s section
      5. Note: It’s important to tick each box as you go, so that the case is progressed in the system

 

 

STEP 2: User can:

    • upload Letter of Instruction (LOI) and other documents (ADD) at : “Appointment details & Case Documents”
    • upload consent form and checklist file if Claimant want to book appointment with doctor via Video assessment.

 

 

 

 

 

 

 

 

Instruction of updating LOI and ADD file:

 

Instruction of updating CONSENT FORM and CHECKLIST file (For claimant that want to book appointment via Video Assessment: 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Finishing and saving update